At Pack & Go World, we want you to be 100% satisfied with your backpack purchase. We understand that sometimes things don’t work out as expected, and we’re here to ensure your experience with us remains smooth, even when returning an item. Our returns policy is designed to be simple, hassle-free, and as convenient as possible.

Our Return Guarantee

We stand behind the quality of our products. If, for any reason, you are not completely happy with your backpack, we offer a 30-day return window from the date of delivery. Whether your backpack is not the right fit, you’ve changed your mind, or there’s an issue with the product, we’ll be happy to assist you with the return process.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The backpack must be unused, in its original condition, and with all tags, packaging, and accessories still intact.
• The return request must be made within 30 days from the delivery date.
• Items must be purchased directly from Pack & Go World.

Please ensure that the backpack is in its original condition before returning it, as items that show signs of wear or damage will not be accepted for returns.

How to Initiate a Return

To begin the return process, simply reach out to us at [email protected]. Our friendly customer service team will guide you through the process, including how to send back your backpack and provide you with the necessary return authorization.

Once your return is approved, you will receive instructions on how to return the item. Please note that the customer is responsible for shipping costs associated with returns unless the return is due to a defective product or a shipping error on our part.

Refund Process

Once we receive your returned backpack and confirm that it meets our return requirements, we will process your refund. Refunds will be issued to the original payment method. Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Please Note: The original shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake made by us, such as a defective product or incorrect shipment.

Exchanges

If you would like to exchange your backpack for a different style, color, or size, we recommend processing a return for a refund and placing a new order for the item you desire. This ensures that you’ll receive the correct item quickly and efficiently.

Defective or Damaged Items

In the unlikely event that you receive a defective or damaged backpack, please contact us immediately at [email protected]. We will resolve the issue promptly by offering a replacement, repair, or full refund, depending on the situation.

Non-Returnable Items

Please note that certain items are not eligible for return. These include:

• Items marked as final sale or non-returnable at the time of purchase.
• Backpacks that have been used, washed, or altered in any way.
• Any products purchased from third-party retailers.

If you’re unsure whether your purchase qualifies for a return, feel free to reach out to us for clarification.

Questions?

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out. We’re here to assist you every step of the way and ensure that your experience with Pack & Go World is positive from start to finish.

For any inquiries, contact us at [email protected], and one of our dedicated team members will get back to you as soon as possible.

Thank you for choosing Pack & Go World. We value your satisfaction and look forward to serving you again soon!